Tech giant Apple has launched a service programme for iPhone 12 and iPhone 12 Pro devices facing sound difficulties.
The Cupertino-based firm has acknowledged user complaints with regards to challenges with the speaker in the course of calls, and stated the challenge was only plaguing devices manufactured in between October 2020 and April 2021. This is Apple’s initially service programme for the iPhone 12 series, which initially hit the shelves in October.
Apple has announced that customers facing challenges would be capable to get their phone serviced for absolutely free and has also set up a assistance web page for ‘No Sound Issues’. The programme will only be extended to iPhone 12 and iPhone 12 Pro devices, manufactured in between October 2020 and April 2021. The service programme has excluded the iPhone 12 mini and iPhone 12 Pro Max devices. Apple has announced that the programme would cover iPhone 12 or iPhone 12 Pro devices that have been impacted for a two-year period post retail sale.
According to Apple, the difficulty may arise due to failure of a element in the receiver module. According to the service programme web page that Apple has set up: “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues.”
“If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.”
The firm has recommended that customers of iPhone 12 and iPhone 12 Pro devices impacted by the difficulty uncover an authorised service provider, get an appointment at a retail retailer, or get in touch with Apple Support for mail-in service. Apple has also advisable backing up the information on the iPhone just before repair. It has also stated any other harm such as cracked screen and other difficulties that may hinder the repair work would have to be fixed just before.
The worldwide programme, even so, does not extend devices’ common warranty coverage. Apple has also stated that it may restrict repair to the area of buy or original nation.