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As ecommerce enhanced in the course of the pandemic, so did fraud. According to a new survey by Riskified, in the U.S., more than 3 quarters (82%) of retailers mentioned that they have seen an improve in fraud attempts given that the pandemic started promo abuse had the largest effect (46%) on revenues, followed by account takeovers (43%).
A self-confidence gap involving retailers and shoppers globally was also unearthed more than half (55%) of all retailers mentioned they had been confident in their capability to avert ecommerce-connected fraud, even even though only 34% of shoppers trust in retailers’ capability to do so. On leading of that, 40% of shoppers spot more blame on the retailer exactly where their account was compromised than on the fraudster.
This data is vital for retailers to comprehend, as 66% of U.S. shoppers mentioned they wouldn’t purchase on the net once again from a shop exactly where their account was compromised.
The effect of fraud on retailers’ bottom lines is extreme, with 26% of international retailers saying that fraud is drastically damaging their profitability. Worse nevertheless, more than one-third (34%) of international retailers mentioned they had lost involving 5% and 10% of their ecommerce income to fraud in 2020.
Merchants who opt to leverage fraud-prevention options, such as these provided by Riskified, will see enhanced trust and self-confidence with their prospects, the report says.
Read the complete report by Riskified.