COVID-19 has triggered monumental alterations for firms, the effect of which will outlast the pandemic. Organisations have had to recalibrate their digital approaches to permit staff to stay productive and collaborative even when working from home. In this new typical, digital document workflows such as e-signatures have develop into regular protocol. Recently, Adobe hosted a webinar, ‘How Organisations are boosting Business Agility with Digital Document Processes’, to unpack new analysis findings from Forrester on how APAC firms are applying digital document processes to strengthen enterprise resilience.
Here’s what enterprise leaders need to have to know:
Key part in shaping CX post-pandemic
In today’s digitally driven world, organisations need to update their document processes to boost agility and provide on market and consumer expectations. Reliance on paper-based processes is generating inefficiencies, as 58% reported possessing to regularly rework documents due to higher margins of error. Companies need to have to accelerate the transition from paper-based to digital workflows.
Transform employee expertise with digital document workflows
Establishing digital workflows that reflect employees’ altering work environments, as nicely as integrating each day communication channels, assists boost the employee expertise. For instance, shifting to digital saw 32% of APAC firms attain higher levels of employee satisfaction. Additionally, 51% revealed that it enhanced collaboration, enabling teams to work with each other remotely.
Shedding transactional strategy
E-signatures halve the time expected to sign contracts and eliminates inefficiencies across departments, alleviating the stress on IT teams. Critically, organisations need to transform pace and adopt a journey mindset, taking the all round consumer and employee expertise into consideration rather than certain touchpoints.