Incorporated in 1998, Mphasis has emerged as a top international technologies services business specialising in cloud and cognitive services to enterprises. Mphasis counts six of the best international banks, 11 out of 15 best mortgage lenders, and 3 best international insurance coverage organizations amongst its marquee clients worldwide.
The business applies advancements in cognitive and cloud to standard application and infrastructure services to bring a lot necessary agility, efficiency and expense effectiveness. “The drive to digital is enabling business leaders to become more strategic. As more and more organisations embrace cloud, they become more agile and dynamic and are able to drive faster innovation”, says Debashis Singh, SVP & CIO, Mphasis.
He explains the company’s one of a kind formula for success—Mphasis X2C2TM– spanning a vision to shift something to cloud, and energy every thing with cognitive. “This formula is integrated with consumer centric Front2BackTM (F2B) Transformation, enabling business operations and technology transformation at pace, at scale,” he adds.
The company’s digital-1st method to enterprise is assisting it clock constant income development, the pandemic notwithstanding. It reported a gross income development of 9.8%, with 2.7% development in net profit to Rs 12,168 million for FY20-21.
Digital transformation begins with information
In an era of hyper-personalisation, information is the most important driver for analytics to provide the essential intelligence. “Mphasis has been an early promoter of data democratisation. We continue to empower internal users to analyse and apply intelligence in self-service mode, without waiting for IT to facilitate the process,” says Singh.
Employees as digital drivers
According to Singh, the IT group at Mphasis is regularly searching for techniques to boost employee encounter working with sophisticated automation, digital and cloud technologies, with the thrust becoming on low code, no code for rapid app deployment. Recent initiatives incorporate an intuitive voice-based virtual assistant supplying anytime employee assistance, enabling process fulfillment securely from anyplace. To allow bigger adoption of this framework, Mphasis is encouraging citizen developers to accelerate innovation across numerous employee touch points.
Hybrid/Multi-Cloud: the new normal for enterprises
“Brands are constantly challenged to keep pace with changing customer expectations and have to innovate at scale, at speed. And cloud is the only viable, sustainable model to realise this,” says Singh. Mphasis utilizes cloud services from all top international cloud providers, like Oracle Cloud Infrastructure (OCI).
“As part of our application modernisation and HR Transformation journey, we are running our HCM on Oracle Cloud via a blended SaaS and PaaS model. Our ERP and Database run on OCI. We have benefited from OCI’s improved security and agile architecture. More importantly, using OCI, we’ve realised 3x improvement in ERP application performance, resulting in a quicker turnaround time for complex processes,” he says.
Mphasis has also realised higher availability of the database by means of Oracle Database Cloud Service, along with uncomplicated integration across other enterprise tools and systems by means of Oracle Integration Cloud service, top to enhanced user encounter.
In the present circumstance, agility and speed matters the most for each and every enterprise. For enterprises, priority has shifted to “do more with less” and this can only be accomplished with working with technologies like Orchestration tools, Integration cloud (API / Web services) and AI & Robotic automation.
“To make Mphasis ready for the future, we are focused on automation and hyper personalisation across every business function and processes across the enterprise. A progressive integration of AI/ML with DigitalOps tools is the way to unlock long term business value across each of the functions,” he says.