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Artificial intelligence (AI) and Machine Learning (ML) topped the list of strategic company initiatives according to a new report by Acorio and NTT Data firm. 26% of respondents saying they had began their initiatives in the previous year.
Digital transformation efforts are growing in each and every business, but none more so than monetary services and healthcare, Acorio stated. During a period in which each and every firm was forced to rethink its digital method due to the unforeseen toll of COVID-19, more than half of respondents to this year’s survey reported that their digital transformation initiatives began or enhanced in value due to the fact of the COVID-19 pandemic. And, as providers eye what the future workforce appears like, almost 40% of respondents listed return to work as a newly essential priority for this year.
Nearly two-thirds of bigger firms reported possessing digital transformation initiatives underway for a year or more, and 15% reported getting practically performed with their digital transformation initiatives. Last year, only 8% stated they have been practically performed with their digital transformation initiatives.
Innovation in sophisticated automation is becoming intertwined with digital transformation efforts. In last year’s report, 46% of the biggest providers surveyed (these with 10,000+ complete-time workers) reported possessing ‘just started’ on artificial intelligence (AI) and machine understanding (ML) initiatives. Only 21% of the exact same group reported the exact same stage in our 2020 survey. Meanwhile, 55% of these providers today report possessing AI, Machine Learning, and Automation initiatives underway for a year or more, growing by 21% because last year.
Acorio’s 2021 ServiceNow Insight and Vision Report comes from the biggest international survey focused exclusively on ServiceNow and Technology Transformation. With almost 500 responses, this year’s third annual report is Acorio’s biggest study carried out to date. The responses have been gathered anonymously via an on the web platform and come from a wide variety of industries such as healthcare, technologies, and monetary services. 68% of takers from providers with more than 5,000 employee and 44% named themselves as directors or above.
Read the complete Insight Vision 2021 report from Acorio.