Reliance Jio is supplying a two-day limitless program to subscribers in Chhattisgarh and Madhya Pradesh soon after customers in the two circles knowledgeable hours-extended service disruption.
The Mukesh Ambani-owned telecom service provider has rolled out the two-day program to compensate customers for the inconvenience that the service disruption brought on. JioDown was amongst the leading trends on social media soon after the network challenge emerged. Thousands of subscribers reported troubles with their Jio connections on DownDetector, an Internet outage tracker.
Jio also released a message to apologise to all its subscribers impacted by the outage although informing them about the complimentary two-day limitless program.
| Jio’s 5G rollout technique risky and difficult, says Speedtest-maker Ookla
“Unfortunately, this morning, you and few other customers in Madhya Pradesh and Chhattisgarh faced service disruption,” Jio mentioned in its message to subscribers.
“Although our teams were able to resolve this network issue in a matter of hours, we understand that it wasn’t a pleasant service experience for you, and we truly apologise for that.”
Jio mentioned the program would get applied to users’ numbers by the day’s finish and develop into active after the existing active program expired. While Jio did not mention any facts about the complimentary limitless program or what it entailed, the firm is probably to provide its subscribers limitless information.
Jio mentioned: “As a goodwill gesture, we are extending a 2-DAY COMPLIMENTARY UNLIMITED PLAN that will get applied to your number automatically tonight. The complimentary plan will become active post the expiry of your current active plan. We value you and your service experience on Jio.”
The telecom operator, the biggest in India by subscriber base, has considering that fixed the concern and restored services in each Chhattisgarh and Madhya Pradesh circles. However, it is also probably that all subscribers in the two circles would not get the message about the complimentary program. The firm is probably to send the message to only these customers impacted by the outage.